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Customer Survey
Please let us know how we’re doing
The survey has been updated – Click here to complete our survey – your responses are anonymous.
We’re always thinking about how we can do more AND making sure we continue to improve on the customer service skills that are fundamental to our roles and your shopping experience. This is how we scored as at October 2019 and we know we can do better!
We asked and you’ve responded. We’re focused on improving product knowledge and keeping up with the new product arrivals. Our store is growing and so is our product range!
The survey has been updated – Click here to complete our survey – your responses are anonymous.
If you’ve done this before, thank you. We still want to know what you think.
See you in store!…
P.S. Which mascot would you be? – see below!
THE TRADIE DOG
He´s a trade dog who grew up in the country. He’s the consummate professional in all things DIY. There is not a tool or technique with which he is not familiar. If it´s changing a tap washer or knocking up a new pergola he’s got it covered. From a hinge for a door to a compound mitre saw, Rusty knows the proper way to use it, maintain it and all the safety tips.
He´s in his element shooting the breeze with the staff at his local Home Timber & Hardware store who, like Rusty, love to talk timber and tools. Like a good friend, there’s nothing Rusty likes more than passing on that info to anyone who needs a hand, including his best mate Sandy.
THE ´DO IT YOURSELF´ DOG
He´s your suburban dog, who is a self confessed DIY tragic. Once as handy as an ashtray on a motorbike, thanks to years of giving it a go and endless advice from Rusty and the team at his local Home Timber & Hardware store, he can now hold his own and tackle all the hard projects himself.
While Sandy would sometimes much prefer to get Rusty to do all his DIY projects and handyman jobs, when he’s not always that flush with funds or there is that little job that the missus wants done that just can´t wait, he’ll gladly put on his work pants and tool belt and visit his local Home store for some expert advice and give it a go
